Sports / Mobile
This page sets out the terms that govern your use of simotok18 and what we expect from each other. Access to our platform depends on local law and is available only where permitted in your region. Read through each section so you understand your rights, our responsibilities, and how to reach us when you have a question.
These terms apply each time you open simotok18 on any device — mobile or desktop. By creating an account and using our payment rails, including DANA, OVO, and Bank Transfer, you confirm that you have read and understood the conditions set out here. Access is subject to local law and available only in eligible regions; if your region does not permit access, these terms do not extend coverage to you and you should not attempt to use the service. We reserve the right to update this policy when our services change. When a meaningful update is made, the revised date appears at the top of this page. Continuing to use your account after an update means you accept the new terms. If you disagree with a change, close your account before the effective date and contact support at the address below. Payment transactions processed through DANA, OVO, or Bank Transfer are covered under the transaction section of this policy. Each method has its own provider terms that sit alongside ours — we recommend reading those separately. Nothing in our policy overrides the provider's own conditions for wallet or bank services.
Deposits and withdrawals made via DANA are recorded in your account transaction history. DANA's own wallet terms apply alongside this policy; review them in your DANA app before transacting.
OVO transfers are logged immediately on our side. Discrepancies between your OVO statement and your simotok18 wallet balance should be reported to support with both reference numbers.
Bank Transfer transactions may carry a processing window defined by your issuing bank. We record receipt on our side once the transfer clears; the bank's own terms govern timing on their end.
Not every aspect of your interaction with simotok18 falls under a single policy document. This section is here so you know exactly where each type of query belongs — and where to direct it.
Login, registration, password recovery, and session management are fully within this policy's scope. Account suspension or closure decisions are handled according to the conditions stated here.
Deposits and withdrawals using DANA, OVO, or Bank Transfer are covered. We handle the record on our side; the payment provider governs processing on theirs. Both sets of terms apply.
Game content delivered by studios in our lobby is within scope for availability and fair-access questions. Game mechanics, prize structures, and RTP figures are governed by the individual provider, not this policy.
External links, wallet apps, and bank portals are outside this policy's scope. Once you leave simotok18, the destination site's terms apply. We do not control or warrant third-party service availability.
You have several concrete options when it comes to your account data and how we handle it. You can request a copy of the transaction and activity records attached to your account at any time by writing to our support team with your registered email address and account ID. Corrections to personal details — such as a name spelling or contact number — are made through the account settings page after login, or by contacting support if the field is locked. If you believe a transaction has been recorded incorrectly, raise a dispute through the support channel within the timeframe shown in your account help section. Include the transaction reference from your DANA, OVO, or Bank Transfer confirmation so we can match it on our side. For questions about how your data is stored or who can access it, send a written request to our policy contact address and we will respond within the period stated in the trust section below.
All transaction and session records are accessible in your account dashboard after login. Filter by date or payment method — DANA, OVO, Bank Transfer — to locate a specific entry quickly.
Update contact details and account preferences directly in account settings. If a field is restricted, submit a correction request to support with your account ID and the change needed.
Policy questions can be submitted via the support contact form or email. Reference the specific section you are asking about so our team can respond with the right information without delays.
For urgent account matters — a locked account, a transaction dispute, or a data request — use the priority contact path shown in the support section below. Response times depend on queue volume.
When you have a question about these terms, your account data, or a transaction recorded under DANA, OVO, or Bank Transfer, use one of the contact paths below. Include your account ID and a brief description of the issue so we can route it correctly.
Send policy and data queries to our support address listed in the account help section. Attach your account ID and relevant transaction reference for faster handling.
Access the chat widget from your account dashboard after login. Live chat is available for account and policy questions; have your registered email address ready when you connect.
The help centre inside your account covers common policy topics, data requests, and transaction dispute steps. Check there first — many questions are answered without needing to contact support directly.
Your account data is held in line with the conditions described in this policy. We do not share personal information with parties outside our service except where required by applicable law or where a third-party payment provider needs it to process your DANA, OVO, or Bank Transfer transaction. The exact scope of data shared with payment providers is limited to what is necessary to complete the transaction.
We use cookies to keep your session active and to record preferences you set in your account. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the site function.
Your account is protected by password authentication. We strongly recommend using a unique password not shared with other services. If you suspect unauthorized access, change your password immediately and contact support.
We retain account and transaction records for the period required under applicable law and our operational needs. Once the retention period ends, data is deleted or anonymized. You can request detail on the period applicable to your account.
To request changes to your data, ask what we hold, or raise a concern about how your information is handled, contact our policy team via the support email listed in your account help section. We aim to respond within the period shown there.
Questions about how this policy works in practice come up often. The answers below cover the most frequent ones; if your question is not here, use the support contact path in the section above.
Access to simotok18 depends on local law and is available where your region permits it. If you are in a supported region in Indonesia, this policy applies to your account, your transactions via DANA, OVO, or Bank Transfer, and your use of the site content.
Log into your account and open the transaction history in your dashboard. You can filter records by payment method or date. For a full data export, contact support with your account ID and a written request — the help centre explains the steps.
We publish updates with a revised date at the top of this page. If you do not accept a change, close your account before it takes effect and notify support. Continuing to use your account after the effective date means you accept the updated terms.
Most account details — contact number, display name, notification preferences — can be edited directly in account settings after login. If a field is locked, submit a correction request to support with your account ID and the specific change needed.
We record transactions on our side; the wallet provider governs processing on theirs. For a discrepancy, raise a dispute with us through support — include the reference number from your DANA or OVO app — and contact your wallet provider separately if the issue is on their side.
Retention periods follow applicable law and our operational requirements. The specific period depends on the data type and your account status. You can request details on what we hold and for how long by writing to our policy contact address via the support section.